Why is BS 15000 necessary? Why is ISO 20001 necessary?

• ITIL is a suggested best practice framework that is open to interpretation in terms of how it is adopted and adapted by different organisations

• BS 15000 provides a common Reference point that all organisations can refer to

• BS 15000 can help customers understand their Service Providers capability by providing an internationally applied, non-proprietary assessment

• Certification to the standard can provide hard evidence that quality of ITSM is taken seriously

• Helps enforce process compliance

• Meeting the requirements of the standard will help businesses to operate more effectively

• It provides a method of review and assessment linked to continuous improvement
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is concerned with improving service management capability (not to be confused with maturity), ensuring that a programme of continual improvement underpins all service
management activities and ensuring that your organization is actively working together in partnership with your Customers & Suppliers.
   
   
   
   
   
   

Introduction
It is clear that gaining and retaining certification to BS 15000/ISO 20001 (Referred to in this document as ‘The Standard’) will help many organizations to improve their existing IT Service Management capability or to implement a Service Management framework that will be aligned to ITIL Best Practices.

There are many benefits in doing this, not only for Service Providers but also for Customers and the IT Service Management industry as a whole. Some of these are listed below;

Benefits - to Service Providers
• Ability to demonstrate capability
• Assist in identifying service improvement opportunities
• Potential knock-on marketing opportunities

Benefits - to Customers
• Higher level of confidence in your service provider if they have certification
• Ability to assess your potential service providers
• Encourages a culture of continuous service improvement
• Alignment of Service Provider capability to your needs

However, it must be understood that BS 15000/ISO 20001 is not simply about getting a certificate to prove that the requirements of the standard have been achieved by the organization. The spirit of the standard

 

What can you do to help yourselves?

-Ensure you don’t fall foul of one of the pitfalls, proactively address these
-Hold awareness days for relevant staff
-Find out as much as you can about the standard and the requirements within it

 
How can INFOAMN help?

-We offer a number of services designed to help your organization at every stage of the BS 15000 certification process, see our seven stage route map to achieving and retaining certification
-We can provide tailored awareness & training to ensure your organization has the required foundation on which to build a BS 15000 certification programme.

 
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